ENVY– Deposit & Cancellation Policy
Booking a Technical Service
To secure your appointment for services such as hair colouring, hair systems, extensions, or other technical treatments, a £50 deposit is required at the time of booking. This deposit confirms your commitment and guarantees your appointment time with your stylist.
Cancellation & Rescheduling Policy
Notice Period:
Cancellations or rescheduling must be made at least 48 hours before your appointment.
Within Notice Period:
You may reschedule your appointment without losing your deposit.
Your £50 deposit will be applied to your new appointment.
Less than 48 Hours / No-Show:
Deposits are non-refundable if you cancel within 48 hours of your appointment or fail to attend.
Future appointments will require a new £50 deposit to secure your booking.
Late Arrivals:
Arriving late may result in a shortened service to accommodate following clients. The deposit will still be applied to the appointment.
Patch Testing Policy
For all colouring and chemical treatments, a patch test is required 48 hours prior to your appointment.
· Patch tests help prevent allergic reactions or sensitivities.
· The patch test cannot be performed on the same day as your service.
· Your appointment will only proceed if the patch test is completed and shows no adverse reaction.
Important:
· If the patch test cannot be completed in time, the appointment may need to be rescheduled.
· Deposits remain valid for rescheduled appointments if rescheduling is within our 48-hour cancellation policy.
Additional Notes
The deposit is deducted from the final cost of your service on the day.
Technical services include colour, hair systems, extensions, or multi-step treatments.
By booking and paying a deposit, you agree to this policy.
Client Acknowledgement
I confirm that I have read and understood the ENVY Deposit & Cancellation Policy and agree to abide by its terms.
Payment Methods: