ENVY– Deposit & Cancellation Policy

Booking a Technical Service
To secure your appointment for services such as hair colouring, hair systems, extensions, or other technical treatments, a £50 deposit is required at the time of booking. This deposit confirms your commitment and guarantees your appointment time with your stylist.

Cancellation & Rescheduling Policy

Notice Period:

Cancellations or rescheduling must be made at least 48 hours before your appointment.

Within Notice Period:

You may reschedule your appointment without losing your deposit.
Your £50 deposit will be applied to your new appointment.

Less than 48 Hours / No-Show:

Deposits are non-refundable if you cancel within 48 hours of your appointment or fail to attend.
Future appointments will require a new £50 deposit to secure your booking.

Late Arrivals:

Arriving late may result in a shortened service to accommodate following clients. The deposit will still be applied to the appointment.

Patch Testing Policy

For all colouring and chemical treatments, a patch test is required 48 hours prior to your appointment.

· Patch tests help prevent allergic reactions or sensitivities.

· The patch test cannot be performed on the same day as your service.

· Your appointment will only proceed if the patch test is completed and shows no adverse reaction.

Important:

· If the patch test cannot be completed in time, the appointment may need to be rescheduled.

· Deposits remain valid for rescheduled appointments if rescheduling is within our 48-hour cancellation policy.

Additional Notes

The deposit is deducted from the final cost of your service on the day.
Technical services include colour, hair systems, extensions, or multi-step treatments.
By booking and paying a deposit, you agree to this policy.

Client Acknowledgement

I confirm that I have read and understood the ENVY Deposit & Cancellation Policy and agree to abide by its terms.

Payment Methods:

PAY £50 DEPOSIT HERE

Name

First Name

Last Name

DATE

STYLIST

SIGNED

Skin sensitivy form

DO YOU HAVE A COLOUR APPOINTMENT SCHEDULED? We now need to check your sensitivity . Please complete this form ahead of your patch test.

Name

First Name

Last Name

Do you have sensitive itching, damaged scalp or rash on face?

Do you have any allergies or reaction to a tattoo, henna, black henna tattoo or permanent make-up?

Have you had any allergic reaction to any skin product or perfume?

Are you taking medication for any allergies?

Is it more than 6 months since you last applied a colour to your hair (self or professional) ?

Have you had a tattoo, henna, black henna tattoo or permanent make-up since the last colour?

Have you ever had any sort of reaction to any hair colour or bleach?

If you have had Covid 19 - Have you had increased sensitivity to anything since having Covid?

. If you have had the Covid 19 vacination, have you had increased sensitivity to anything since?

PLEASE NOTE

If the answer to any of the questions in this box is YES: STOP we cannot continue with a colour application. We suggest you seek medical advice about hair colouring before making your next appointment. If you have answered NO to all questions please sign, date and complete the final details on this form.

Date of your hair appointment

Date of your skin test

If you have had the Covid Vacine - please tell us when

SIGNATURE Write your full name in the box

Date of signature